Refund Policy

1. Our Commitment

At Alpha Hub Digital LLC, we are committed to providing high-quality digital products that help you grow your business. We stand behind our products and want you to be completely satisfied with your purchase.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all digital products. If you are not satisfied with your purchase, you may request a full refund within 30 days of the purchase date.

3. Refund Conditions

To be eligible for a refund, please ensure the following conditions are met:

• Refund request must be submitted within 30 days of purchase
• You must provide your order number (found in your confirmation email)
• The product must not have been significantly modified or redistributed
• You must be the original purchaser (not a third-party buyer)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at support@alphahubdigital.com
2. Provide your order number and the email address used for purchase
3. Briefly explain why you are requesting a refund
4. We will process your request within 2-3 business days

5. Refund Process

5.1 Processing Time

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-10 business days
• You will receive a confirmation email once your refund is processed

5.2 Payment Method

• Refunds are issued to the original payment method used at checkout
• For Stripe payments: Refund will appear on your credit card statement
• For Square payments: Refund will be processed back to your card
• Processing times may vary depending on your financial institution

6. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been significantly modified or redistributed
• Products purchased through unauthorized resellers
• Refund requests made after the 30-day window
• Products that have been used for commercial resale

7. Chargebacks and Disputes

If you have a concern about a charge, we encourage you to contact us before filing a chargeback or dispute. We will work with you to resolve any issues quickly and fairly.

Please note that filing a chargeback without first contacting us may result in:

• Account suspension or termination
• Legal action to recover funds
• Reporting to credit bureaus for fraudulent disputes

8. Cancellation Policy

8.1 Order Cancellation

• Orders can be cancelled within 24 hours of purchase
• To cancel, contact us immediately at support@alphahubdigital.com
• After 24 hours, the order will be processed and subject to our refund policy

8.2 Subscription Cancellations

• Subscription-based products can be cancelled anytime
• No refunds for partial subscription periods
• Cancellation takes effect at the end of the current billing cycle

9. Customer Support

Our support team is here to help. If you have any questions about our refund policy or need assistance with a product, please don't hesitate to reach out.

10. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date at the top.